Why Can’t I Hear Anything When I Call Someone iPhone?A Comprehensive Guide 

Why Can't I Hear Anything When I Call Someone iPhone

In our increasingly connected world, iPhones have become our trusted companions for communication. However, there’s nothing more frustrating than picking up your iPhone to make a call and realizing that you can’t hear anything on the other end. It’s a common issue that can happen to anyone, but fear not! In this guide, we’ll delve into the world of iPhone call audio problems, unraveling the mysteries behind those moments of silence. We’ll explore the reasons behind this issue, discuss when and where it tends to strike and provide you with practical solutions to troubleshoot and fix it. Whether you’re facing audio troubles during important business calls or just want to chat with loved ones without disruptions, this comprehensive guide will equip you with the knowledge and tools you need to ensure clear, uninterrupted conversations on your iPhone. So, let’s dive in and make those frustrating moments of audio silence a thing of the past!

Why Can’t I Hear Anything When I Call Someone On My iPhone?

Before diving into the practical tips, let’s first understand the various reasons why you might encounter this problem with your iPhone.

  • Audio Settings Misconfigured: Sometimes, the issue might be as simple as your audio settings being incorrectly configured. Your iPhone may be trying to send audio to a different device, like a Bluetooth headset or external speakers.
  • Network Problems: Poor network connectivity, low signal strength, or network congestion can disrupt the audio quality during calls. This is particularly common in areas with weak cellular coverage.
  • Software Glitches: iPhones, like all electronic devices, can experience software glitches. These glitches may interfere with the call audio and cause issues like one-way audio or complete silence.
  • Hardware Problems: Physical hardware issues, such as a malfunctioning speaker or microphone, can also lead to audio problems during calls.
  • Third-Party Apps: Certain third-party apps can interfere with your iPhone’s audio functionality, causing issues when you make or receive calls.

When Does This Issue Typically Occur?

Understanding when this issue is more likely to occur can help you pinpoint the cause and take appropriate steps to resolve it.

  1. During Bluetooth Connectivity: If your iPhone is connected to a Bluetooth device like a headset or car stereo, audio might get redirected to the Bluetooth device, leaving you unable to hear anything from the iPhone’s earpiece.
  2. In Low Signal Areas: In areas with weak or unstable cellular signals, call quality can be compromised, leading to audio issues.
  3. After iOS Updates: Occasionally, after updating your iPhone’s operating system, you might experience audio problems that were not present before the update.
  4. While Using Third-Party Apps: Some third-party apps may interfere with your phone’s audio settings, causing call audio issues when they are running in the background.

How To Troubleshoot When You Can’t Hear Anything on iPhone Calls

Now that we’ve identified some of the common reasons and scenarios where this issue might occur let’s move on to practical solutions to troubleshoot and resolve the problem.

  • Check Your Audio Settings Go to Settings > Sounds & Haptics and ensure that the “Change with Buttons” option is enabled. Check if your iPhone is connected to a Bluetooth device and disconnect it if necessary.
  • Restart Your iPhone A simple restart can often resolve minor software glitches. Press and hold the power button and either the volume button (for iPhone X or newer) or the home button (for older models) until the slider appears. Slide to power off, then turn your iPhone back on.
  • Disable Noise Cancellation: Some users have reported that disabling Noise Cancellation in the Accessibility settings (Settings > Accessibility > Audio/Visual > Phone Noise Cancellation) can help resolve audio issues.
  • Reset Network Settings: Go to Settings > General > Reset > Reset Network Settings. This will reset your network settings, including Wi-Fi and cellular data settings, but it can resolve network-related audio issues.
  • Update iOS: If the problem started after an iOS update, another update might contain a fix. Go to Settings > General > Software Update to check for updates.
  • Test In Safe Mode: Boot your iPhone in Safe Mode (for devices with Face ID, press and release the Volume Up button, press and release the Volume Down button, then press and hold the Side button until the Apple logo appears). In Safe Mode, only essential system processes run. If the issue is resolved in Safe Mode, a third-party app might be causing the problem.
  • Contact Apple Support: If none of the above solutions work, it’s time to reach out to Apple Support or visit an Apple Store for a professional diagnosis and potential hardware inspection.

Prevention Is Better Than Cure

To avoid encountering this frustrating issue in the future, here are some preventive measures you can take:

  1. Regularly Update Your iPhone: Keeping your iPhone’s software up-to-date can help prevent software-related glitches that may affect call audio.
  2. Avoid Unnecessary Background Apps: Close unused apps running in the background, as they can potentially interfere with your phone’s audio.
  3. Use Reliable Bluetooth Devices: If you frequently use Bluetooth accessories, ensure they are of good quality and compatible with your iPhone to minimize audio routing issues.
  4. Monitor Your Network Signal: Be aware of areas with poor network coverage, and try to make calls in areas with strong signals whenever possible.
  5. Handle Your iPhone Carefully: Physical damage to your iPhone’s hardware, such as dropping it, can lead to audio problems. Use a protective case and handle your device with care.


Experiencing audio issues during calls on your iPhone can be frustrating, but with the tips and solutions provided in this guide, you can troubleshoot and resolve the problem effectively. By understanding the common reasons behind this issue, knowing when it’s more likely to occur, and following the steps for troubleshooting, you’ll be better equipped to enjoy clear and uninterrupted phone conversations. Remember, prevention is key, so take proactive steps to keep your iPhone’s audio in tip-top shape.


Why Can’t I Hear Anything During iPhone Calls?

This can happen due to misconfigured audio settings, network problems, software glitches, or hardware issues.

How Can I Fix One-Way Audio During Calls On My iPhone?

Restart your iPhone, check your audio settings, and ensure there are no Bluetooth device conflicts. If the problem persists, consider troubleshooting or seeking professional help.

Why Do I Lose Audio During Calls In Low Signal Areas?

Weak or unstable cellular signals in low-signal areas can disrupt call quality and lead to audio issues.

Can Third-Party Apps Cause iPhone Call Audio Problems?

Yes, certain third-party apps may interfere with your iPhone’s audio settings, causing call audio issues, especially when running in the background.

How Can I Prevent Audio Issues During iPhone Calls?

Keep your iPhone’s software updated, close unnecessary background apps, use reliable Bluetooth accessories, monitor your network signal strength, and handle your iPhone with care to prevent physical damage that may affect audio.



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